Refund Policy
Customers purchasing from Topicals receive clear return, exchange, and refund options under the terms below.
Thirty-Day Return and Exchange Window
Customers of Topicals may ask for an eligible return or exchange for any reason during the 30 days following delivery.
Begin the request by emailing sfeli2051sherry@gmail.com; please wait for approval and return instructions before sending the item.
No-Reason Return Exclusions
Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return.
These exclusions never reduce a customer’s rights when an item is damaged, defective, incorrect, missing, or otherwise protected by applicable law.
Who Pays for the Return
Topicals pays the return shipping for every approved no-reason return or exchange and will provide a prepaid label or an equivalent free return arrangement.
The same store-paid shipping rule applies when an item is damaged, defective, incorrect, incomplete, or otherwise affected by a verified quality problem.
Before and After Shipment
Cancellation is available only before the order ships. A shipped order must instead be handled through the Refund Policy procedures.
The default return destination is 6927 Kenny Ln, Portsmouth, Virginia, 23703, United States. Do not send an item there until Topicals confirms the authorization and instructions.
When Approved Funds Are Returned
Approved refunds are returned only to the original payment method and must arrive within 5-10 business days.
Store Contact Record
Legal business name: Topicals
Storefront name: Topicals
Customer care email: sfeli2051sherry@gmail.com
Customer care phone: 812-794-4661
Mailing and return address: 6927 Kenny Ln, Portsmouth, Virginia, 23703, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))
Merchant Contact Information
Topicals
Email: sfeli2051sherry@gmail.com
Phone: 812-794-4661
Business and return address: 6927 Kenny Ln, Portsmouth, Virginia, 23703, United States
Returns, Exchanges, Cancellations, and Refund Timing
Eligible items may be returned for any reason within 30 days after delivery, and exchanges are supported. For a no-reason return, we pay the return shipping cost and provide a free prepaid return shipping label. We also pay return shipping for damaged, defective, incorrect, or incomplete items. No restocking fee is charged.
After we receive and inspect the return, an approved refund is sent to the original payment method. Once issued, the refund normally appears within 5–10 business days, depending on the financial institution. An order may be canceled before shipment; after shipment, it is handled through this return and refund process.
Custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limitations do not reduce remedies for items that arrive damaged, defective, incorrect, or incomplete.